Privacy Policy

1. Who we are

DsNET Corp. ("we", "us", "our") develops aTube Catcher and operates www.atube.me. We are responsible for the personal information described in this policy (the "data controller", or "responsable" under Mexican law). You can reach us at contacto@dsnetwb.com.

This policy applies to the website, the aTube Catcher desktop app, license purchases, support and the affiliate program. It should be read together with our Terms of Service.

2. Information we collect

Information you give us

• Account: your name, email address, preferred language, and a password (we store only a secure hash of it). If you turn on two-factor authentication, we store the secret needed to verify your codes.
• Purchases: your name, email address, the product, price, any coupon, the payment method type and the payment provider's transaction reference. We store your license key encrypted. We never receive or store your full card number.
• Cryptocurrency payments: the payment address we generate for your order and the transaction details on the TRON network. If you ask for a crypto refund, the wallet address you give us.
• Support: messages, tickets, attachments such as screenshots, and conversations with our support assistant.
• Forms: what you write in the contact, feature-request and donor-claim forms.
• Affiliate program: your website, country, promotion details, and payout details such as a PayPal email or crypto wallet address.

Information collected automatically

• Server logs: IP address, browser and operating system (user agent), pages requested, referring page, and date and time. Every website receives this.
• Fraud and abuse checks: the IP address and user agent at checkout, when you submit a form or support reply, and when you apply to the affiliate program.
• Affiliate referrals: when you arrive through an affiliate link, the IP address, user agent, referring page and landing page of that visit, so we can credit the right affiliate and detect fraudulent clicks.
• Analytics, with your consent only: pages viewed, how you reached the site, device type, approximate location derived from your IP, and events such as starting checkout or completing a purchase.
• Cookies and local storage, described in section 5.

Information from third parties

• Payment providers tell us whether a payment succeeded, was refunded or disputed, and may share the payer's name, email and country.
• Cloudflare Turnstile tells us whether a sign-up or checkout looks automated.

3. What the desktop app sends

aTube Catcher runs on your computer. Your downloads, recordings, conversions, transcriptions, history and settings stay on your computer. The app does not send us the links you paste, the files you create or what you search for, and it contains no advertising or analytics trackers.

The app connects to the internet only to:

• check for updates on atube.me, sending the app version and platform;
• activate and check a paid license with our license server, sending the license email and key, a random identifier for your computer (not your name or hardware serial numbers) and the app version;
• check that you are online, using a standard Google connectivity address that receives no personal information beyond your IP address;
• run a speed test through Cloudflare, only when you start one;
• reach the websites you choose to download from. Those sites see your request as they would from your browser, under their own privacy policies.

4. How we use your information and why

We use personal information only for the purposes below. Where data protection laws such as the GDPR apply, the legal basis for each purpose is shown in the second column.

Under Mexican law, the purposes needed to provide what you asked for are "primary purposes". Analytics and optional news or offers are "secondary purposes": you can refuse them at any time without affecting your purchase, account or support, by declining cookies or writing to us.

We don't use your information to make decisions about you based solely on automated processing that have legal or similarly significant effects. The support assistant can suggest answers and open a ticket, but people handle refunds, disputes and account decisions.

5. Cookies and similar technologies

Cookies and browser storage keep you signed in and remember your choices. When you first visit, a banner asks whether you accept analytics cookies. Essential items work without consent, because the site can't function without them.

Some download pages for the Windows installer may also run code from our installer partner, which can set its own cookies (see section 6). You can block or delete cookies in your browser settings. Blocking essential cookies will stop sign-in and checkout from working. If your browser sends a Global Privacy Control signal, we treat it as a refusal of analytics cookies.

6. Who we share information with

We don't sell your personal information, and we don't share it for cross-context behavioral advertising. We share it only with the service providers below, who process it for us or as independent controllers under their own privacy policies.

• Payment providers: PayPal, Stripe, Mercado Pago and, where shown at checkout, our authorized reseller 2Checkout (Verifone), to take payments, issue refunds and prevent fraud. When a reseller is the merchant of record, it is also a controller of your order data.
• TRON network: cryptocurrency payments are recorded on a public blockchain, where the transaction and wallet addresses are visible to anyone and can't be deleted.
• Hosting and email providers, which store our website and database and deliver our emails.
• AI model provider: messages you write to the support assistant are sent to a third-party AI provider to generate replies. Don't include passwords or payment details in chat.
• Cloudflare, for Turnstile bot protection and the in-app speed test.
• Google, for Google Analytics, only if you consent, and for the app's connectivity check.
• Windows installer partner: when you download certain Windows installers, we send our installer partner your IP address, browser user agent, language and referring page so it can serve the correct installer for your system. The installer clearly shows any optional third-party offers, which you can decline.
• Affiliates: an affiliate who referred you sees only that a sale happened, its date, product and commission. They never see your name, email or payment details.
• Authorities and legal claims: when required by law, court order or a valid legal request, or when needed to establish, exercise or defend legal claims, prevent fraud or protect the safety of people.
• Business transfers: if we are involved in a merger, acquisition or sale of assets, information may pass to the new owner, who must keep honoring this policy.

Under Mexican law, transfers to service providers that process data on our behalf, and transfers needed to perform our contract with you or required by law, don't require your consent.

7. International transfers

We are based in Mexico, and our service providers may process information in other countries, including the United States and the European Union. Those countries may have different data protection laws. Where required, we rely on appropriate safeguards, such as the European Commission's standard contractual clauses or the provider's certification under an approved framework.

8. How long we keep information

• Account information: while your account is open. When you ask us to delete it, we delete or anonymize it within 30 days, except what we must keep for the reasons below.
• Orders, invoices and payment records: for as long as tax and accounting laws require, which in Mexico is at least five years.
• License records: for the life of the license, plus the period above.
• Support tickets and their IP and user-agent data: until the ticket is deleted. When a ticket is deleted, its messages, attachments and technical data are permanently removed.
• Support assistant conversations: as long as needed to resolve your request and improve answers, and no longer than your account.
• Affiliate clicks and fraud data: as long as needed to settle commissions and resolve disputes.
• Server logs: for a limited period for security and troubleshooting.
• Analytics data: according to the retention period set in Google Analytics, at most 14 months.

9. How we protect information

We protect information with HTTPS encryption in transit, hashed passwords, encrypted license keys, optional two-factor authentication, access limited to staff who need it, and regular updates. No method of transmission or storage is completely secure, so we can't guarantee absolute security. If a breach affects your rights significantly, we will notify you and the authorities as the law requires.

10. Your rights and choices

Depending on where you live, you have the right to:

• access the personal information we hold about you and get a copy;
• correct information that is wrong or incomplete;
• delete your information, or cancel its use, when we no longer need it or you withdraw consent;
• object to or restrict certain uses, including for direct marketing;
• receive your information in a portable format;
• withdraw consent at any time, without affecting what was done before;
• not be discriminated against for exercising these rights.

In Mexico these are your ARCO rights (access, rectification, cancellation and opposition) and the right to revoke consent. To exercise any right, email contacto@dsnetwb.com with your name, the email address on your account or order, the right you want to exercise and, if helpful, the information it concerns. We may ask you to confirm your identity. We answer within 20 business days in Mexico, or within one month where the GDPR applies, and we act on an accepted request within the time the law allows.

You can withdraw analytics consent by clearing this site's data in your browser and choosing again when the banner appears. You can unsubscribe from any optional email with the link it contains. Service emails such as receipts and license keys are part of your purchase and can't be turned off.

If you are unhappy with our answer, you can complain to the data protection authority where you live: in Mexico, the federal authority responsible for personal data protection; in the European Economic Area or the United Kingdom, your local supervisory authority. We'd appreciate the chance to resolve your concern first.

11. Children

The website and paid licenses are not directed to children under 13, or under 16 in the European Economic Area. We don't knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version. If a change materially affects how we use your information, we will announce it on the website or by email before it takes effect and, where required, ask for your consent again.

13. Contact

DsNET Corp., developer of aTube Catcher
Privacy requests: contacto@dsnetwb.com
Website: www.atube.me/contact