Refund Policy

1. Who this policy covers

This policy applies to paid licenses for aTube Catcher bought on www.atube.me from DsNET Corp. ("we", "us"). It covers these products:

The free Community version costs nothing, so there is nothing to refund. We encourage you to try the free version first to check that aTube Catcher works on your computer and with the sites you use.

2. Our 30-day money-back guarantee

If you are not happy with a paid license for any reason, ask for a refund within 30 calendar days of the date of purchase shown on your receipt. We refund the full amount you paid. You don't have to explain why, although your feedback helps us improve the app.

The guarantee applies to each license order. If you upgrade from Pro to Lifetime, the 30 days for the upgrade start on the date of the upgrade order.

3. How to request a refund

1. Email contacto@dsnetwb.com with the subject "Refund request", or send a message through our contact page. If you have an account, you can also open a ticket from Support.
2. Include the email address you used to buy and your order number. Both are in the confirmation email we sent after your purchase.
3. We reply within 2 business days. Once the refund is approved, we issue it within 5 business days and email you a confirmation.

Requests sent within the 30-day window are honored even if we answer after the window has closed.

4. How you receive your money

Refunds go back to the payment method you used. We don't refund to a different card, account or person. How long the money takes to appear depends on your bank or provider:

• Credit and debit cards: usually 5 to 10 business days after we issue the refund.
• PayPal: usually within 3 to 5 business days, to your PayPal balance or the card behind it.
• Mercado Pago: according to Mercado Pago's own timelines for the method you used.
• Cryptocurrency (USDT on TRON): crypto payments can't be reversed automatically. We send the full USDT amount we received to a TRC20 wallet address you give us, and we pay the network fee. Please double-check the address, because crypto transfers can't be undone.

We refund the amount you paid, in the currency you paid in. If your bank converted the currency, the amount you see may differ slightly because of exchange rates or fees your bank charges. Those are outside our control.

5. What happens to your license

When a refund is issued, the license key for that order is deactivated and the app returns to the free Community version. Your settings and the files you already downloaded or converted stay on your computer. You can buy a license again at any time.

6. After 30 days

After the guarantee period, purchases are generally not refundable. We still give a full refund, at any time, when:

• you were charged more than once for the same order;
• you paid but never received a working license key, and we could not fix it;
• a paid feature you bought stopped working because of a fault on our side, and we could not fix it within a reasonable time;
• the law where you live requires a refund.

7. When we may refuse a refund

We may refuse a refund, or deactivate a license, when there is clear evidence of fraud: for example, a purchase made with a stolen payment method, or a pattern of buying and refunding licenses repeatedly to use paid features for free. If we refuse a request, we tell you why.

8. No automatic renewals

Pro and Lifetime are one-time payments. We don't store your card to charge it again, and your license never renews by itself. When a Pro license's 12 months end, the app goes back to the free Community version, and you choose whether to buy again.

9. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or payment provider. We can almost always refund you faster ourselves. If a chargeback is filed, we may deactivate the license for that order while the dispute is open. If you opened a dispute by mistake, tell us and we will help you resolve it.

10. Orders processed by a reseller

Some orders are processed by an authorized reseller that acts as the merchant of record, such as 2Checkout (Verifone). The reseller's name is shown at checkout and on your receipt. For those orders, the reseller issues the refund to your original payment method, and its return policy applies alongside this one. Our 30-day guarantee still applies: contact us or the reseller and we will make sure your refund is processed.

11. Your legal rights

This policy adds to the rights you have under consumer protection law where you live. It doesn't limit them.

If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right can end once delivery starts, if you agreed to immediate delivery. Our 30-day guarantee covers that period anyway, so you can always get your money back within 30 days.

12. Changes to this policy

We may update this policy. The date at the top shows when it last changed. The version published on the day you bought your license applies to that purchase.

13. Contact

DsNET Corp., developer of aTube Catcher
Email: contacto@dsnetwb.com
Website: www.atube.me/contact

See also our Terms of Service, Privacy Policy and Licensing pages.